Return & Refund Policy

Last updated: August 2026

Custom-Printed Items

All Gearforcrew products are custom-made to order. Because every item is produced specifically for you, we cannot accept returns or exchanges for:

  • Buyer’s remorse or change of mind
  • Incorrect size ordered (please check our Size Chart before ordering)
  • Color variation caused by different screen displays

We do not offer refunds for custom-printed items that were produced correctly — meaning they match the mockup you approved, or, if you chose to skip the mockup, the details and files you sent us.

When We Will Refund or Reprint

We’ll provide a free reprint or a full refund if:

  • There is a printing defect (misprint, blurring, or color error on our end)
  • The item differs materially from what you approved — your mockup, or the details and files you sent if you skipped it
  • The wrong product, size, or quantity was shipped
  • The item arrives damaged in transit

To qualify, email cs@gearforcrew.com within 7 days of delivery with your order number and clear photos.

Mockup Approval

At checkout you choose how your proof is handled. Send me a mockup is selected by default: we email you a mockup and nothing is printed until you reply to approve it. This protects both sides — you confirm the design is exactly what you want, and we confirm we’re authorized to print.

14-day no-response policy: We send a reminder 7 days after sending your mockup. If you do not respond within 14 days, we may — at our discretion — either cancel and refund your order, or auto-approve and ship the design as sent. Please check your email and spam folder.

If you chose “Skip it, print now”, we go straight to production using exactly the details and files you sent. Nothing is proofed and nothing is sent for your approval, so please double-check spelling, phone numbers, and artwork before ordering. We cannot refund or reprint for typos, layout, or design changes on orders where the mockup was skipped.

Refund Processing

  • Approved refunds are processed within 3–5 business days.
  • Refunds are issued to your original payment method.
  • Shipping costs are non-refundable unless the error was ours.

Contact

Questions about a return or refund? Email cs@gearforcrew.com — we reply within 1 business day.