Return & Refund Policy

Last updated: July 2026

Custom-Printed Items

All Gearforcrew products are custom-made to order. Because every item is produced specifically for you, we cannot accept returns or exchanges for:

• Buyer’s remorse or change of mind
• Incorrect size ordered (please check our Size Chart before ordering)
• Color variation caused by different screen displays

We do not offer refunds for custom-printed items that were produced correctly and match the mockup you approved.

When We Will Refund or Reprint

We’ll provide a free reprint or a full refund if:

• There is a printing defect (misprint, blurring, or color error on our end)
• The item differs materially from the approved mockup
• The wrong product, size, or quantity was shipped
• The item arrives damaged in transit

To qualify, email cs@gearforcrew.com within 7 days of delivery with your order number and clear photos.

Mockup Approval

Production begins only after you reply to approve your mockup. This protects both sides: you confirm the design is exactly what you want, and we confirm we’re authorized to print. If you don’t respond within 14 days of the mockup email, your order is placed on hold pending your reply.

Refund Processing

• Approved refunds are processed within 3–5 business days.
• Refunds are issued to your original payment method.
• Shipping costs are non-refundable unless the error was ours.

Contact

Questions about a return or refund? Email cs@gearforcrew.com — we reply within 1 business day.