HELP CENTER
Frequently Asked Questions
Everything you need to know before you order your crew's gear.
Is there a minimum order quantity?
No minimums, ever. Order as little as 1 piece — great for testing a design before ordering for your whole crew.
How do I place an order?
Browse our collections, add items to your cart, choose your sizes, and upload your logo at checkout. We handle everything else.
Can I order multiple products in one order?
Yes! Mix and match any products in a single order — tees, polos, hoodies, yard signs, and more.
Can I reorder the same design later?
Absolutely. We keep your approved design on file — just email cs@gearforcrew.com with your original order number and how many you need, and we'll rerun it. No need to re-upload your logo or approve a new mockup.
How much does custom gear cost?
Every product page shows the price up front — no hidden setup, art, or digitizing fees. Your custom full-print design is included in the price. The more pieces you order, the lower the price per item.
Do you offer discounts for large crews?
Yes. Volume discounts apply automatically at checkout — order more and the per-piece price drops. Outfitting a big crew or a whole company? Email cs@gearforcrew.com and we'll put together a custom quote.
What payment methods do you accept?
All major credit and debit cards, plus digital wallets like Shop Pay, Apple Pay, and Google Pay — all through our secure checkout.
What file formats do you accept for logos?
PNG, JPG, SVG, PDF, AI, and EPS. Vector files (SVG or AI) give the best print quality. PNG with a transparent background at 300dpi or higher also works well.
Will I see a mockup before you print?
Always. We email a digital mockup within 1–3 business days of your order. Production starts only after you reply with approval. Revisions are free and unlimited. We send a reminder at 7 days; if we still don't hear back within 14 days, we may either cancel and refund your order or auto-approve and ship the design as sent.
I don't have a logo yet. Can I still order?
Yes! Select "No logo yet" at checkout and enter your business name. We'll create a clean, bold design for you and email a mockup within 1–3 business days.
Can you print full-color logos, photos, or gradients?
Yes. We use full 3D sublimation, which prints unlimited colors, gradients, and photo-quality detail — edge to edge across the front, back, and sleeves. No color limits, and no extra charge for more colors.
Is polyester too hot to work in outside?
No — this isn't a heavy cotton tee. It's lightweight performance polyester that wicks sweat, breathes, and dries fast, with built-in UPF 30 sun protection. Built for long days in the heat.
How do I know what size to order?
Check our size chart for exact measurements on every style. Since custom items can't be returned for sizing, we recommend ordering one piece first to confirm the fit before doing your whole crew.
How do I care for my gear?
Machine wash cold, inside out, and tumble dry low. Because the ink is fused into the fiber, the print won't crack, peel, or fade — even after 150+ washes and the occasional bleach or cleaning-chemical splash on the job. No special detergent needed.
How long does production take?
After you approve your mockup by email, production takes 2–5 business days. We then ship your order — delivery takes 7–12 business days.
Do you ship outside the US?
Currently we ship within the continental United States only. We're working on expanding internationally.
Will I get a tracking number?
Yes — you'll receive an email with your tracking number as soon as your order ships.
What is the 30-Day Wear-Test Guarantee?
Put your gear to work — wear it, wash it, sweat in it. If the print cracks, peels, or fades, or there's any manufacturing defect, within 30 days of delivery we'll reprint and reship it free. Just email a photo to cs@gearforcrew.com — no need to send the old one back. It covers print and manufacturing defects, not change of mind or a size you picked yourself.
What is your return policy?
Because every item is custom-made to order, we can't accept returns or refunds for change of mind, or a size or color you selected — so order one piece first if you're unsure on fit. Any print or manufacturing defect is fully covered by our 30-Day Wear-Test Guarantee above. Questions? Email cs@gearforcrew.com.
What if my item arrives damaged?
Email us at cs@gearforcrew.com within 7 days of delivery with a photo. We'll make it right immediately.